Delete your Startia eSIM account
You can ask us to delete your account and your personal data at any time. We do it within one month at most and let you know by email.
How to ask
- In the app: Account › Delete my account.
- On the web: sign in and open a ticket in Support with the subject “Delete my account”. Go to Support
- By email, from your account's address, to: rgpd@startia.es
What we delete
Sessions and sign-in methods, notifications, support tickets, reviews and invitation data; your email is anonymised.
What we keep and for how long
For tax purposes, invoices and credit notes for 5 years, anonymised and with no other use. eSIMs already installed keep working until they expire. If you still have Startia balance, we will contact you before deleting the account.