Support

Need help? Open a ticket from your account at startia.eu or in the app (Help > New ticket): it is the fastest channel, it is linked to your order and you receive replies by email and in the app. We assist in Spanish and English [horario]. If you cannot access your account, write to esim-contact@startia.es stating the purchase email. Before writing, check the installation guides for iPhone, Android and Huawei, the compatibility checker and the FAQ (usage, expiry, speed, naming your line “Startia”). For connection issues, tell us the country, phone model, order reference and a screenshot of Settings > Mobile Data. If you are not satisfied with our answer you may escalate to [privacidad@startia.es] or complain to Spain’s telecommunications user office (Oficina de Atención al Usuario de Telecomunicaciones).